Share Your Cake Experience

We hope you loved your Lilou Cake!

Thank you for ordering from Lilou Cakes.

We’d love to hear about your experience with Lilou Cakes! Your feedback helps us make our cakes and service even better. This quick form takes less than 2 minutes to complete, and as a little thank you, you’ll receive $5 off your next order.

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1. Basic Information - Step 1 of 9

Client Name

First

Last

Client Email

How many times have you ordered from Lilou Cakes?

This is my first order
2–3 times
4–6 times
More than 6 times

What was the occasion for your order? -

Birthday
Celebration / milestone
Gift for someone
Corporate event
Personal treat
Other

How would you rate the convenience of ordering from Lilou Cakes?

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

Did you feel the ordering process was smooth and seamless?

Very seamless
Smooth with minor improvements needed
Neutral
Somewhat difficult
Difficult

What part of the ordering process did you like most?

Is there anything we can improve about the ordering process?

How satisfied were you with the following?

Taste of the cake

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

Cake presentation/design

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

the for for

Freshness & quality

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

Packaging

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

Value for money

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

Overall, how satisfied were you with your Lilou Cakes experience?

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

What stood out most to you about Lilou Cakes? -

The taste of the cake
The presentation/design
The overall experience
The convenience of ordering
Customer service
Value for money

What could we improve for your next cakes client experience?

Ordering Hours & Pre-Order Experience

Lilou Cakes currently operates **primarily after working hours and accepts mostly pre-orders.

How convenient is this setup for you?

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

Very inconvenient → Very convenient

Did the pre-order system work well for you?

Yes, it was easy and convenient
Yes, but I would appreciate more flexibility
Neutral
Slightly inconvenient
Inconvenient

If Lilou Cakes were to expand ordering options, which would you prefer?

Same-day order availability
Earlier ordering hours during the day
Weekend ordering availability
Keep the current preorder system
Other

Did the ordering schedule affect your decision to order?

No, it worked perfectly for me
Not really, but more flexibility would be nice
Yes, I had to adjust my plans
Yes, it made ordering slightly difficult

Would you recommend **Lilou Cakes** to your friends or family? -

Definitely yes
Probably yes
Maybe
Probably not
No

What would you most likely recommend Lilou Cakes for?

Taste
Beautiful presentation
Overall experience
Convenience of ordering
Reliable service

Would you like to leave a short testimonial about your experience?

May we share your testimonial on our social media or marketing materials?

Yes with my name
Yes with first name only
No

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